HELP CENTER
GLOBAL FAQ

Ankle, Quarter, and Crew styles are a flat $7.90 per pair. Knee High and Over The Knee styles are $8.90 per pair. This covers everything—including 100% free global shipping and all customs taxes.

Our strict minimum order is 20 pairs per exact specification. If you need a different size, length, or design, you must order them in dedicated batches of 20 pairs each.

No. Because each size and design requires a completely separate machine setup to ensure absolute precision, every specific variation requires its own minimum order of 20 pairs.

None. Our Zero Option Policy means design service, technical setup, and machine programming are all included in the flat rate of $7.90 or $8.90.

Knitted logos (single color) are included for free. If you prefer a highly detailed, multi-colored embroidered logo, there is a flat additional setup fee of $30 applied to the order, regardless of the quantity.

We accept all major international credit cards and Apple Pay to provide you with a fast, secure, and seamless checkout experience.

Our $7.90 and $8.90 price points are already set at wholesale direct-to-consumer rates. We provide the absolute best price from the very first pair, so bulk discounts are not applicable.

Yes! Once your order is finalized, we securely save your team's digital blueprint. When you need more pairs next season, you can easily reorder without starting from scratch.

Yes, we cover 100% of all customs duties and import taxes. The price you pay at checkout is the absolute final price.

After finishing your design in our 3D Simulator, you will be seamlessly directed to our secure checkout page to complete your payment before production begins.

First, select your length and pattern. Then, use our 3D Simulator to customize colors, text, and upload your logo. After checkout, our MAX2MAX Design Team will email you a digital proof within 1-3 business days.

We never use surface printing. All designs are created using Master-Knit technology, meaning your design is woven stitch-by-stitch directly into the fabric. It will never peel or crack.

No. Because our patterns are integrated directly into the fabric, the gear retains its full 4-way stretch and compression properties regardless of the pattern's complexity.

We use Pixel-Knit technology, translating your logo into actual yarn stitches. Extremely fine details may take on a stylized, "pixelated" woven look rather than a flat print, providing an authentic and premium athletic feel.

Yes! Our 3D Simulator allows you to upload your team's crest or logo directly. Our design team will then optimize it for the knitting process.

For the best results, please upload high-resolution files such as PNG, JPG, or SVG. Clear, high-contrast images translate best into knit patterns.

To keep our timeline fast and prices low, we operate strictly via high-fidelity digital proofs. Physical samples are only available for massive organizational orders exceeding 1,000 pairs.

Our team specializes in adapting your existing logo or text into a technical knit file. We do not provide ground-up branding or graphic design services for original logos.

We provide a 3-day window for you to review and confirm the design via email before we proceed to production.

Yes. 100% of the images in our gallery are real photos taken by our team right before shipping. We do not use digital mockups for our portfolio.

No. We utilize a palette of 30 premium pre-dyed yarns. The color is locked into the fiber before weaving, ensuring absolute vibrancy and zero bleeding.

Wash in cold water (under 30°C) using a neutral detergent. Shake off excess water and hang to dry in the shade. Do not wring or dry clean.

No. Do not use chlorine, oxygen, or strong enzyme bleaches, as these will break down the technical compression fibers.

We strongly advise against tumble drying or ironing. High heat will ruin the 4-way stretch material. Always hang to dry.

No. Every MAX2MAX product uses pre-shrunk premium yarns. Compression levels and overall length will remain consistent.

Screen settings vary across devices, but we use precise Hex color codes (e.g., #FFFFFF) as our absolute baseline to ensure your physical socks match perfectly.

Our machines can integrate up to 6 distinct yarn colors per design without compromising the fabric's technical stretch. Embroidery designs have no color limit.

Yes, our 30-color premium palette covers virtually all team requirements. We carefully cross-reference your Pantone codes to select the closest matching yarn.

Printed designs sit on the surface and easily crack. Woven colors are the fabric itself, resulting in superior durability and a professional athletic look.

We maintain massive inventories of our 30 core colors at all times to ensure your team's specific shade is always ready for production.

We offer 4 core sizes: Small (US Women's 4-6 / Kids 3Y-5Y), Medium (US Men's 6-8), Large (US Men's 8-12), and X-Large (US Men's 12-15).

If you fall on the borderline, size down for a high-compression, locked-in feel suited for intense sports. Choose the larger size if you prefer a relaxed fit.

Length is measured directly from the center of the heel seam to the top edge of the cuff band.

Ankle/Quarter are optimized for running. Crew is the pro-standard for basketball. Knee High is field-proven for soccer. Over The Knee provides elite protection for baseball.

Our core sizes are cross-referenced with US, UK, EU, and Asia (mm) shoe size standards so you can select your gear with absolute confidence.

Yes! Our 'Small' fits US Kids 3Y-5Y, and our 'Medium' fits US Kids 5Y-7Y. Perfect for youth academies.

Yes. All of our styles feature engineered compression bands around the mid-foot to provide essential arch support during athletic movements.

Our ergonomic fit adapts perfectly to both feet. However, if your design specifically requires 'L' and 'R' indicators, we can weave them in.

No. We engineer our cuffs with high-tension ribbing that grips the leg securely, preventing any sliding or bunching during gameplay.

We utilize a pro-grade athletic compression standard. It is firm enough to promote blood flow and stability, but flexible enough to pull on easily.

We provide 100% Free Global Express Shipping on all custom orders, exclusively utilizing premium couriers: EMS, FedEx, and USPS.

The total fulfillment cycle takes approximately 3 to 4 weeks (1 week for design proofing, 2 weeks for production/QA, and 1 week for transit).

As soon as the 2-week production and inspection phase is complete and goods are dispatched, we immediately send an email with your tracking number.

Absolutely. The price you pay at checkout is final. We cover 100% of all shipping costs, local import duties, and VAT. Zero hidden fees.

Yes, address updates are permitted before your order is shipped via Email or WhatsApp. Once goods are dispatched, we cannot change the address.

Yes, our global logistics network seamlessly covers North America, Europe, the UK, Oceania, and Asia.

While we use premium express services, occasional weather or customs delays can happen. Our support team actively monitors your shipment until delivery.

Your team gear is neatly folded, individually inspected, and sealed in premium protective packaging to ensure it arrives in flawless condition.

Our standard timeline is already expedited. We strictly require 3-4 weeks to guarantee our Master-Knit quality is never rushed or compromised.

Yes. Our courier partners (FedEx, USPS, EMS) will provide automated email or SMS notifications updating you on the precise delivery schedule.